Privacy

f88 Privacy Policy

At f88, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data f88 collects from players in Bangladesh, how we use it, who we share it with, and what rights you have over your own information. Please read this carefully before using f88.

Last Updated: January 2025
At a Glance

How f88 Protects Your Privacy

Six core commitments that define how f88 handles your personal data. Full details are in the policy sections below.

SSL Encryption on Every Page

Every page on f88 is protected by SSL encryption. Any data you submit — registration details, payment information, or support messages — is encrypted in transit and cannot be intercepted by third parties. f88 uses the same encryption standard as major banks.

No Data Sold to Third Parties

f88 does not sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third parties. Your information is used only to operate your f88 account, process payments, and improve the platform experience for players in Bangladesh.

You Control Your Data

f88 gives you meaningful control over your personal data. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your account data at any time by contacting our support team at [email protected].

Minimal Data Collection

f88 only collects the data that is genuinely necessary to operate your account and comply with legal obligations. We do not collect data for the sake of it. If a piece of information is not needed to provide you with a better f88 experience, we do not ask for it.

Easy Marketing Opt-Out

If you do not want to receive promotional emails or SMS messages from f88, you can opt out at any time. Use the unsubscribe link in any marketing email, adjust your preferences in your f88 account settings, or contact our support team directly to be removed from all marketing lists.

Compliant with Applicable Law

f88 processes personal data in accordance with applicable data protection laws and regulations. Our data handling practices are reviewed regularly to ensure they remain compliant. If you have a concern about how f88 handles your data, you have the right to raise it with us directly.

Contents

01 Introduction

Welcome to the f88 Privacy Policy. f88 is an online casino and sports betting platform serving players in Bangladesh. We are committed to being transparent about how we handle your personal data. This Privacy Policy explains what information f88 collects when you use our platform, why we collect it, how we store and protect it, and what choices you have.

This Privacy Policy applies to all services offered on f88, including account registration, deposits and withdrawals, casino games, sports betting, promotions, and customer support interactions. By creating an account on f88 or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.

Your trust matters: f88 will never use your personal data in ways that are not described in this Privacy Policy. If we ever need to use your data for a new purpose, we will update this policy and notify you before doing so.

02 Data We Collect

f88 collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party service providers. Here is a breakdown of each category:

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Email address, mobile number, city Registration form, account settings
Financial Data bKash/Nagad number, transaction history Deposit and withdrawal forms
Technical Data IP address, device type, browser, OS Automatically via cookies and logs
Usage Data Games played, bets placed, session duration Automatically via platform activity
Communications Data Support chat logs, email correspondence Customer support interactions

Note: f88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

f88 uses the personal data we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here. The main purposes for which f88 processes your personal data are:

  • Account management: To create and maintain your f88 account, verify your identity, and manage your login credentials securely.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records for your f88 account.
  • Service delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other features available on f88.
  • Fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on f88, in compliance with applicable anti-fraud regulations.
  • Responsible gaming: To monitor gaming behaviour and identify players who may be at risk, and to apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
  • Customer support: To respond to your queries, complaints, and requests submitted via live chat, email, or any other support channel on f88.
  • Platform improvement: To analyse usage patterns and technical performance data to improve the f88 platform, fix bugs, and develop new features that better serve players in Bangladesh.
  • Marketing: To send you promotional offers, bonus notifications, and news about f88 — but only where you have consented to receive such communications or where we have a legitimate interest in doing so.
  • Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.

04 Legal Basis for Processing

f88 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

  • Contract performance: Processing that is necessary to fulfil our obligations to you under the f88 Terms and Conditions — for example, processing your deposits and paying out your winnings.
  • Legal obligation: Processing that is required by applicable law — for example, identity verification for anti-money laundering compliance and responsible gaming obligations.
  • Legitimate interests: Processing that is necessary for f88's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent — for example, sending you marketing emails or SMS messages. You can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

f88 does not sell your personal data. We share your data only with trusted third parties where it is necessary to operate the platform or comply with legal requirements. The categories of third parties with whom f88 may share your data are:

  • Payment processors: bKash, Nagad, Rocket, and banking partners who process your deposits and withdrawals. These providers are bound by their own data protection obligations and may not use your data for any other purpose.
  • Identity verification providers: Third-party KYC (Know Your Customer) services used to verify your identity and age when required by f88's compliance procedures.
  • Game software providers: Licensed game studios and software providers whose games are available on f88. These providers may receive anonymised technical data necessary to deliver their games but do not receive your personal identity or financial data.
  • IT and security providers: Cloud hosting, cybersecurity, and platform infrastructure providers who support the technical operation of f88. All such providers are contractually required to protect your data.
  • Regulatory and law enforcement authorities: Where required by applicable law, f88 may disclose your personal data to government bodies, regulators, or law enforcement agencies. f88 will only do so to the extent required by law.

International transfers: Some of f88's third-party service providers may be located outside Bangladesh. Where data is transferred internationally, f88 ensures that appropriate safeguards are in place to protect your personal data in accordance with applicable standards.

06 Cookies and Tracking

f88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our site. A cookie is a small text file stored on your device when you visit f88. Here is how we use them:

  • Essential cookies: Required for the f88 platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
  • Functional cookies: Used to remember your preferences on f88, such as your preferred language, currency display, and game lobby layout. These improve your experience but are not strictly necessary.
  • Analytics cookies: Used to collect anonymised data about how players navigate f88, which pages are most visited, and where technical errors occur. This data helps us improve the platform.
  • Marketing cookies: Used to track whether you arrived at f88 via a specific promotional link and to measure the effectiveness of our marketing campaigns. These cookies do not track your activity on other websites.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of f88. For more details on the specific cookies used by f88, please contact our support team.

07 Data Security

f88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption: All data transmitted between your device and f88 servers is encrypted using industry-standard SSL/TLS protocols, the same technology used by major financial institutions.
  • Secure payment processing: All payment transactions on f88 are processed through PCI-DSS compliant payment gateways. f88 does not store full payment card numbers or mobile banking PINs on our servers.
  • Access controls: Access to personal data within f88 is restricted to authorised personnel who need it to perform their job functions. All staff with access to personal data are trained in data protection best practices.
  • Regular security audits: f88 conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our platform before they can be exploited.
  • Incident response: In the unlikely event of a data breach that affects your personal data, f88 will notify you and relevant authorities as required by applicable law, and will take immediate steps to contain and remediate the breach.

Your role in security: While f88 takes every reasonable precaution to protect your data, you also play a role. Keep your f88 password strong and unique, never share it with anyone, and contact us immediately at [email protected] if you suspect your account has been compromised.

08 Data Retention

f88 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods applied by f88 are:

  • Active account data: Retained for the full duration of your f88 account and for a period of at least five years after account closure, as required by anti-money laundering regulations.
  • Transaction records: Financial transaction data is retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements.
  • Support communications: Customer support records are retained for up to three years from the date of the last interaction, to allow us to reference previous communications if needed.
  • Marketing data: If you have opted out of marketing communications, f88 retains a record of your opt-out preference indefinitely to ensure we do not contact you again.
  • Technical logs: Server logs and technical data are typically retained for 90 days for security and debugging purposes, after which they are deleted or anonymised.

When your data is no longer required, f88 will securely delete or anonymise it so that it can no longer be associated with you.

09 Your Rights

As a player on f88, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request. f88 will respond within a reasonable timeframe.

  • Right of access: You have the right to request a copy of the personal data that f88 holds about you, along with information about how it is being used.
  • Right to rectification: If any personal data f88 holds about you is inaccurate or incomplete, you have the right to request that we correct it.
  • Right to erasure: In certain circumstances, you have the right to request that f88 delete your personal data. Note that this right may be limited where we are required to retain data by law.
  • Right to restrict processing: You have the right to ask f88 to restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
  • Right to data portability: Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used format so that you can transfer it to another service provider.
  • Right to withdraw consent: Where f88 processes your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
  • Right to object: You have the right to object to f88 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though f88 may be able to demonstrate compelling grounds to continue.

10 Children's Privacy

f88 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use f88 or provide any personal data to us.

If f88 becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on f88, please contact us immediately at [email protected] so we can investigate and take appropriate action.

Parents and guardians: If you are concerned that a minor in your household may be accessing f88, we recommend using parental control software to restrict access to online gambling platforms. f88 supports responsible gaming and the protection of minors.

11 Marketing Communications

f88 may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special offers. We will only send you marketing communications where you have consented to receive them during registration or at a later point, or where we have a legitimate interest in keeping you informed about relevant f88 offers.

  • Email marketing: You can unsubscribe from f88 marketing emails at any time by clicking the unsubscribe link at the bottom of any promotional email.
  • SMS marketing: You can opt out of f88 SMS promotions by replying STOP to any marketing SMS or by updating your preferences in your f88 account settings.
  • In-platform notifications: You can manage in-platform notification preferences directly within your f88 account dashboard.

Please note that opting out of marketing communications does not affect transactional messages — f88 will still send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts.

12 Changes to This Privacy Policy

f88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how f88 processes your personal data, we will notify you by email to your registered address or via an in-platform notification before the changes take effect. Your continued use of f88 after any update to this Privacy Policy constitutes your acceptance of the revised version.

Stay informed: We recommend reviewing this Privacy Policy periodically so you are always aware of how f88 handles your personal data. If you have any questions about a recent change, contact us at [email protected].

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way f88 handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

  • Email: [email protected]
  • Live Chat: Available inside your f88 account dashboard around the clock
  • FAQ: Visit our FAQ page for quick answers to common questions about f88 accounts and data
  • Terms and Conditions: Read our Terms and Conditions for the full rules governing your use of f88

Response time: f88 aims to respond to all privacy-related requests within 5 business days. For complex requests involving data access or deletion, we may require up to 30 days and will keep you informed of progress throughout.

Play with Confidence

Your Data is Safe on f88

Now that you know exactly how f88 protects your privacy, you can play with complete peace of mind. Register your f88 account today and enjoy fast BDT payments, certified fair games, and 24/7 support — all backed by a platform that takes your privacy seriously.

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